Process analysis

The process analysis is a method of screening processes within a company with an aim to improve these.

At the beginning of process analysis, the actual state is determined. For this purpose, various methods, such as employee interviews, questionnaires, workshops or observation data are collected on an existing process. These provide information on the quality of the process, the time required for the process and the costs associated with it.

The collected data forms the basis for the actual process analysis. During the evaluation, various analytical methods are used, depending on the issue at hand.

If weaknesses are to be identified, then the weak point analysis is used. It can uncover existing inadequacies, determine the causes and highlight existing potential for improvement. During benchmarking,  internal processes are compared with those of the industry leader or by leading companies of other industries on the basis of key indicators, in order to get conclusions on the company’s competitiveness. The process cost analysis, in contrast, focuses on financial issues and assigns the costs incurred by a process to the respective individual process to visualise savings potentials.

Process analysis can be carried out internally. This does, however, involves the risk that of  “operational blindness” and the ignoring of an realistic assessment of the processes. This can be avoided with the integration of external consultants. They offer valuable experience from working with other companies, which open up potential innovative solutions.

A process analysis that has been carried out professionally can uncover internal weaknesses and identify solutions to eliminate them. In times of increasing competitive pressure, it is an essential tool for cost-efficient operation and to maintain competitiveness.